Legal & Compliance

Refund Policy

Last updated: August 2026

1. 30-Day 100% Money-Back Guarantee

We want you to try Wakao VPN with complete peace of mind. All first-time VPN subscription plans (Monthly, Quarterly, Biannual, and Annual) are backed by our unconditional 30-Day Money-Back Guarantee. If you are not completely satisfied with the speed, stability, or features of Wakao VPN, contact our support team within 30 days of purchase for a prompt, 100% full refund.

2. Subscription Auto-Renewal & Cancellation

All subscription packages are set to automatically renew at the end of each billing cycle (monthly, quarterly, semi-annually, or annually) to ensure continuous protection. You can cancel your subscription at any time prior to the renewal date via your account dashboard. Once cancelled, no further recurring charges will occur, and your access will continue until the end of the current paid period.

3. Dedicated Node Hosting Refund Policy

Dedicated Private Nodes involve automated on-demand server provisioning, dedicated IP allocation, and cloud datacenter infrastructure costs. Dedicated node purchases are eligible for a full refund within 48 hours if technical issues prevent connection and our engineering team cannot resolve them. After 48 hours, dedicated node cancellations are handled on a pro-rata basis.

4. How to Request a Refund

Requesting a refund is simple and fast. You can: (1) Email support@wakao.online with your account email and transaction ID; or (2) Submit a support ticket from your web or mobile account dashboard.

5. Refund Processing Times

Once a refund request is approved, it is processed immediately. The funds will typically appear on your original payment method within 3 to 5 business days, depending on your bank or payment provider.

6. Dispute Resolution & Contact

If you notice an unexpected charge or have questions about a recent transaction, please contact our support team first at support@wakao.online before filing a bank dispute or chargeback. We are available 24/7 and resolve all legitimate inquiries quickly and fairly.