Terms of Service
Last updated: August 2026
1. Acceptance of Terms & Services
By creating an account, subscribing to, or using any services provided by Wakao VPN ("we", "us", or "our"), you agree to be bound by these Terms of Service. Wakao VPN provides encrypted virtual private network (VPN) subscription services and dedicated private server hosting solutions designed to safeguard digital privacy, secure internet connectivity, and enable borderless access to information.
2. Billing & Payment Terms
All orders are processed through authorized payment channels with full SSL encryption. You agree to provide accurate account and billing information when purchasing a subscription.
3. Subscriptions, Auto-Renewals & Billing
All VPN and Dedicated Node subscriptions are billed on a recurring prepaid basis (monthly, quarterly, biannually, or annually) as specified at checkout. Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. You may cancel your subscription renewal at any time directly from your account dashboard. Upon cancellation, your service will remain active until the conclusion of the current paid billing period.
4. 30-Day Money-Back Guarantee & Refund Policy
We provide a 100% 30-day money-back guarantee on all standard VPN subscription plans. If you are unsatisfied with the service for any reason, you may request a full refund within 30 calendar days of your initial purchase. Dedicated Node subscriptions involve upfront server provisioning and are eligible for refunds within 48 hours if technical issues prevent connection. For detailed instructions and terms, please review our Refund Policy (https://web.wakao.online/en/refund).
5. Strict Zero-Logs Privacy Architecture
We operate under a verified zero-logs architecture. We do not monitor, log, record, or store your browsing activity, traffic destinations, DNS queries, originating IP addresses, or session connection timestamps. For full details on our data protection practices, please review our Privacy Policy (https://web.wakao.online/en/privacy).
6. Acceptable Use Policy & Account Responsibility
You agree to use Wakao VPN only for lawful purposes. You shall not use the service to transmit malware, conduct denial-of-service (DoS) attacks, engage in unauthorized access to third-party computer systems, violate intellectual property rights, or distribute prohibited illicit content. We reserve the right to terminate accounts that violate our acceptable use standards.
7. Dedicated Node Hosting & Single-Tenant Resources
Dedicated Private Nodes provide single-tenant virtual machine capacity with dedicated public IP addresses. Dedicated instances are provisioned on demand upon payment verification. Users are responsible for maintaining safe practices on their dedicated node endpoints.
8. Disclaimers, Limitation of Liability & Contact
Wakao VPN is provided "as is" and "as available" without warranties of any kind. While we aim for 99.9% network reliability, we are not liable for network interruptions beyond our control or indirect damages. For any legal or billing inquiries, please contact legal@wakao.online or support@wakao.online.